Need a hand? Most things are quick to answer — here's where to look first.
Open your phone's Settings → Unmute → toggle Microphone on. Relaunch the app.
Unmute uses on-device AI by default. If your phone doesn't have a local model installed, reflections come from our cloud fallback. When both are unavailable, you'll always see a friendly rule-based summary so the take never feels lost.
Settings → Account → Restore purchases. Purchases are tied to your Apple ID or Google account, not your Unmute account, so they travel with you.
Use the account deletion page for a fully self-serve flow — all your recordings, voices, and profile data are removed within 24 hours.
Shared voices are subject to quick moderation. If a voice disappears, it was flagged automatically — you can re-record and try again. Reach out if you think this happened in error.
Email us at support@unmute.myind.ai. Include your device model, iOS/Android version, and a short description of what happened. We reply within two working days.
Email support